Fulcrum at a Glance

Business areas

We are the UK’s market leading independent energy and multi-utility infrastructure provider. We continue to be the only independent utility infrastructure provider covering the whole of Britain.

Our breadth of services, coupled with national capability, is unmatched and ranges from the design, installation or alteration of utility services for single-site properties to large and complex multi-site projects.

What we do

Fulcrum’s core business areas include:

Gas connections

Fulcrum services a complete range of customers and projects, from single-site connections to infrastructure projects of national significance. The business is able to deliver a holistic gas service to its customers by combining connection, disconnection, metering and outlet pipework services.

Dual Fuel and Multi-utility connections

Fulcrum offers dual fuel and multi-utility solutions for all types of development, allowing its customers to benefit from the efficiencies of a co-ordinated delivery.

Regulated pipeline operations

Through its subsidiary, Fulcrum Pipelines Limited, Fulcrum is licensed as an Independent Gas Transporter, owning and operating a growing portfolio of gas infrastructure that connects properties to the main UK gas networks. These assets generate income from the transportation of gas between the main regional gas networks and individual properties. Fulcrum Pipelines Limited is regulated by Ofgem as an Independent Gas Transporter.

Our strategy

A targeted growth strategy:

Dedicated teams driving focused sales growth

  • Key accounts
  • Major projects
  • Housing
  • Technical sales

Supporting actions

Key accounts
  • Improved customer satisfaction levels
  • British Gas contract extended to 2018; now includes electricity
  • £1.0m electricity contract won
Major projects
  • Increased investment in team
  • New gas, electricity and multi-utility contracts won
  • Secured contracts for major developments across the UK
  • New housing division
  • In-house gas, electricity and water experts
  • New housing and multi-utility contracts secured
Technical sales
  • 38% YOY online sales growth
  • Launch of third brand, FirstElectricity

Continuous improvement

Key accounts
  • Account growth through trusted delivery
  • Sustained emphasis on customer service excellence
  • Increasing the number of multi-utility contracts won
Major projects
  • Expanding the pipeline of new opportunities
  • Increasing the number of multi-utility contracts won
  • Increasing housing activity by using cash to unlock large asset values
Technical sales
  • Continued investment in search engine optimisation to stimulate more growth
  • Joined up, added value online services

© Fulcrum 2017

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